Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
Maintaining good customer relationships to enhance customer satisfaction.
Job Requirements:
Familiarity with CDN technology principles relevant work experience is preferred.
Good communication skills and service awareness, able to patiently listen to and resolve customer issues strong analytical and problem-solving abilities, capable of working under pressure.
Team player with a spirit of collaboration able to adapt to shift work schedules.
Fluency in English and Mandarin required for communication with clients.
