Assist in configuring, installing and supporting your product suite and associated interfaces when required.
Work with customers to ensure contractual service expectations is exceeded.
Responsible for the entry, tracking and management of all incoming support calls.
Provide end-user training, QA and testing.
Be familiar with and adhere to the latest training and installation standards and procedures.
Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
Where applicable, work directly with the development team to implement new solutions to the customers.
Provide pre-sales support to regional business partners, where necessary.
Required availability 24/7 for specific topics or urgencies on rotational basis.
Some travel to Asia Pacific region may be required.
Skill Requirements:
Adept with Windows 2016 Operating System, Windows 10 and Microsoft SQL Server is highly regarded
Customer focused with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
Excellent interpersonal and communication skills (written, verbal/presentation).
Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
Strong organisation skills with an attention to details.
Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
Language Requirements:
English (Written and Spoken)
Asian Languages (Business Proficiency)
Minimum Diploma in Information Technology or related disciplines.
Personnel with no relevant experience are welcome to apply.
