Technical Team Lead

Mon - Fri 830am - 6pm

Location: Havelock

Responsibilities

• Oversea the whole process of service cum maintenance workflow
• Frontline contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalise upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organisation and objectives
• Be responsible for operationally managing multiple aspects of the team
• Ensure smooth progress and timely delivery and completion of maintenace commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements

• Minimum NITEC diploma in Electrical/Electronic Engineering with at least 3 years working experience
• Hands-on experience in security systems such as integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV Systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability

Devon Yang Yue Teng

EA License No: 24C2352

Reg No: R24123723