Bachelor's degree in computer science, Information Technology, or a combination of relevant professional experience.
More than 8 year's relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.
Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.
Familiar with WAN routing protocols, QOS, COS and experienced with Telco's business and operations and network protocols like DHCP, TCP/IP, and VPN.
Relevant certifications in Workplace Technology and Networking preferred but not mandatory.
Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.
Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.
Knowledge of ITIL framework and IT service management concepts and Agile methodologies
