Job Responsibilities
- Critical first point of contact to customer experience key point of contact between patients, external partners & internal operations.
- Management of patient flow, phone & walk-in enquiries to ensure smooth scheduling & clinic operations.
- Exposure to strategic planning and appointment scheduling to maximize clinic revenue and drive process improvements.
- Communicate effectively to customers to cross-sell and upsell clinic services.
- Maintain daily, weekly, monthly performance reports of the company.
Job Requirements
- Preferably having at least 1-2 years customer service / telemarketer experience in the retail/healthcare industry.
- Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
- Able to commence work immediately/on short notice would be a big plus.
- Possess great passion and interest in TCM or healthcare industry
- Able to adapt quickly to situations and comfortable working in a fast-paced environment
- Customer-focused, self-motivated, sales and service-oriented.
- Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
- Good team player with excellent interpersonal and communication skills.
- Able to multitask, prioritise tasks and work independently
- Comfortable working with Microsoft Office and Google Suites
Job Highlights
- Annual Leave - 14 days onwards
- Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
- FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees family members!
- Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony
Why Should You Join Us
GREAT CULTURE AND ATMOSPHERE:
Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.
GREAT SALARY PACKAGE AND BENEFITS:
Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee's welfare and future.
GROWTH AND CAREER DEVELOPMENT:
Because the sky's the limit and we firmly believe that our employees growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.
DIVERSITY:
Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.
