The incumbent will be responsible for the transfer of Incoming and Outgoing calls for guests and administration staff. Attend to guest requests and enquiries regarding telephone calls, Hotel services and facilities.
Primary Responsibilities
- Connect/transfer incoming and outgoing calls to/from guests and staff.
- Program wake-up calls and take guest messages.
- Train and ensure Communication Agents are competent and confident in handling the switchboard according to Standard Set.
- Liaise with vendor/Telecoms on repairs and breakdown of telephone equipment.
- Taking restaurant reservations using TABLECHECK.
- Reporting any room facilities default to relevant department via HOTSOS.
- Taking In Room Dining via Infrasys Cloud POS.
- Ensure all Cable Movies and Public Music is in working order.
- Ensure all Events for the day/week/month are updated accordingly.
- Handle calls during Emergency Situation such as Fire Alarm, Bomb Threat Call and Request for doctor.
- Ensure all telephone discrepancies or loss of posting is rectified immediately.
- Ensure all calls are handled professionally and in a warm and friendly manner.
- Assist in all Front Office areas when necessary to meet business needs.
- Demonstrate Awareness of Workplace Safety and Health (WSH) policies and procedures and ensure all procedures are conducted safely and within WSH guidelines.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Able to handle Fire Command Centre duties Carpark & Elevator Intercom and Panic alarm assistance.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
