Telesales Specialist

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billion of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

PURPOSE AND SCOPE

We are seeking a highly motivated and experienced Executive/Senior Executive to join our team. The ideal candidate will have a strong background in SME Tele sales and will be adept at supporting Contact Centre Operations. This role involves driving tele sales initiatives to enhance SME customer acquisition and retention, as well as contributing to the smooth functioning of contact center operations.

KEY ROLES AND RESPONSIBILITIES

SME Tele sales:

• Develop and implement tele sales strategies to target SME clients and achieve sales targets.
• Conduct outbound calls to potential SME customers to generate leads and convert prospects into sales.
• Build and maintain strong relationships with SME clients to understand their needs and provide tailored solutions.
• Monitor and analyze sales performance metrics to optimize tele sales processes and improve conversion rates.

Contact Centre Operations Support:

• Assist in managing daily contact center operations, ensuring efficiency and adherence to service standards.
• Collaborate with contact center staff to address and resolve operational issues promptly.
• Provide training and support to contact center representatives to enhance their performance and customer service skills.
• Analyze call data and performance reports to identify trends and recommend improvements.

QUALIFICATIONS & EXPERIENCE

• At least 2-3 years of corporate sales experience
• Proven experience in SME tele sales, with a track record of meeting or exceeding sales targets.
• Strong understanding of contact center operations and best practices.
• Relevant experience in the energy industry would be preferred

SKILLS, COMPETENCIES AND PREFERRED CHARACTERISTICS

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Self-motivated and results-oriented with a proactive approach to problem-solving.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to handle multiple tasks effectively.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

• Institution-first Mindset Put the interest of the Group ahead of individual interests.
• Collaboration Deliver through collaborating across markets, businesses and functions.
• Accountability Hold team and self accountable to deliver on our commitments.