About Us: Singapore Ballet (formerly Singapore Dance Theatre) is Singapore's premier professional dance company, known for its high standards of artistry and rich performances. It stages six seasons and runs several outreach events to engage new audiences, playing a pivotal role in the cultural landscape of our nation. We are looking for a passionate individual who believes in the mission of the Singapore Ballet and possesses strong organization skills to oversee and manage the ticketing function of the company.
Job Summary: The Ticketing Executive will be responsible for managing ticket sales and customer service for all performances, events, and programs at Singapore Ballet. This role requires excellent communication skills, attention to detail, and dedication to delivering outstanding customer service in a fast-paced environment. The Ticketing Executive will work closely with the company's appointed ticketing agent and other members of the company to ensure smooth and efficient ticketing operations and a positive experience for patrons. The Ticketing Executive will also provide Front-of-House support where necessary.
Key Responsibilities:
- Ticket Sales:
- Manage the opening and closing procedures of each production with SISTIC, ensuring that Singapore Ballet's ticketing requirement is accurately set up within SISTIC
- Manage ticket sales for all events, ensuring accuracy and efficiency in processing orders through online platforms, in-person, and over the phone.
- Handle high volumes of ticket sales during peak periods, such as opening nights or special promotions.
- Process subscription and group bookings, including seat assignments and ticket deliveries.
- Process refunds, exchanges, and other ticketing transactions in accordance with company policies.
- Monitor and manage ticket inventory, including tracking sales and availability.
- Ensure all ticketing data is accurately recorded and updated in the database.
- Follow up on ticket enquiries and drive ticket sales
- Provide regular reports on sales performance, ticketing trends, and customer feedback to management.
- Maintain accurate and up-to-date records of all ticketing activities and financial transactions.
- Customer Service:
- Provide exceptional customer service, answering questions about events, pricing, seat availability, and policies.
- To assist in answering phone and walk-in enquiries at the Customer Service Desk when the Customer Service Officers are not available
- Address and resolve customer inquiries and issues in a professional and timely manner, both in person and via email/phone.
- Front-of-House Support:
- Support Marketing and Front-of-House teams to ensure smooth ticketing for events, including donors and VIP guest lists.
- Assist in Front-of-House matters (e.g. liaising with venue coordinators on Front-of-House requirements).
- Merchandise:
- Planning and producing of merchandise items
- Ensuring that merchandise stocks are in order and well-maintained
- Arrangement of sales of merchandise (at performances and at Singapore Ballet)
- Production Matters:
- Work closely with production team for production related arrangements (e.g. blocking off theatre seats for production use.)
Skills & Qualifications:
- Experience:
- Previous experience in a box office or customer-facing role, preferably within the arts, entertainment, or hospitality industry.
- Experience with ticketing software is preferred.
- Communication:
- Excellent written and verbal communication skills.
- Ability to interact with a wide variety of people in a professional and friendly manner.
- Attention to Detail:
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Accuracy in handling financial transactions and ticketing data.
- Customer Focus:
- Passion for delivering outstanding customer service.
- Patience and problem-solving ability, particularly when handling difficult situations or customer complaints.
- Technical Skills:
- Proficiency in Microsoft Office (Excel, Word) and other office software.
- Familiarity with ticketing platforms or database systems is an advantage.
Personal Attributes:
- Strong team player with the ability to collaborate effectively with different departments.
- Meticulous
- Strong organisation skill
- Adaptable and able to work in a fast-paced environment.
