Trading Solutions Analyst (Client Support)

Contract: Full-time, Permanent

Salary: Up to 4,800SGD gross per month (depending on experience and qualifications

Work-mode: Hybrid (Friday WFH)

Shift-time: Mornings 5am to 1pm and afternoon 9am to 5pm (Monday to Friday)

Location: Singapore

Our client is here to take the global financial markets to new heights. They are the market leader in the next-generation multi-channel trading software, systems and liquidity services which are offered in a B2B capacity to their global partner network. Their leading-edge technology enables you to stay on top of every aspect of your trading platform and customer relationships. Their B2C offering, empowers everyday users to trade, share, index currency and commodity CFDs rapidly and securely with zero commission or fees. They have been raising the industry bar for years!

They are currently expanding their Client Services team and seeking a Trading Solutions Analyst, with an ambition to be part of a company with big ambitions. The Client Services team has various areas of responsibility, from monitoring and managing our large data centre installations, setting up advanced solutions with their clients to maintaining relationships with designated clients and handling client queries on an ad hoc basis. This position is both technical and business-focused and gives the candidate an excellent opportunity to learn and experience the entire lifecycle of advanced global financial trading. The successful candidate will be given full product training.

Responsibilities

• Support, monitor and operate our live trading platforms in a 24x5 team (Shift Based Rotation)
• Monitor and optimize our many B2B bank and client lines
• Configure and roll out technical solutions for clients
• Assist the sales team with developing business
• Setting up client's accounts in various systems and according to client's specifications
• Risk management (matching trades monitoring outside of normal working hours of the Operations department)

Requirements

• Experience and background within the financial services industry; in a FX/OTC product trading support role or in a similar position
• High analytical skills
• Stamina, flexibility, hands-on and ability to work both independently and as a team player.
• Ability to work in a structured way with clients and the business unit
• Clear communicator, both written and verbal
• Ability to prioritise issues and workload
• To be client focused
• Proactive, self-motivated, quick learner and innovative
• Experience in FIX protocol and/or MT4/MT5 is highly advantageous
• General understanding of networking, Windows servers and application life cycle is a plus