What you'll do:
This position identifies training needs and develops customized training paths in order to achieve satisfaction and loyalty. They provide an extensive curriculum to educate our audiences on the use of sale, support and value of the Geotab product suite, in addition to our Marketplace Partner integration offerings.
How you'll make an impact
- Assist in mapping training plans for employees, customers and resellers.
- Initiate and deliver comprehensive onboarding processes and technical training to partners and customers, learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences.
- Develop material in line with business needs
- Act as a competence guide for partners.
- Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams
- Ensure all materials and services are available and adapted to the audience.
- Maintain accurate customer interaction documentation and quality case management records.
- Facilitate customer feedback and follow through.
- Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others)
- Act as product SME within the team
- Allows partners and customers to work with Geotab products in scalable and efficient ways.
- Stay up-to-date on the latest Geotab solutions
- Support Geotab global strategic initiatives.
What you'll bring to the role
- Languages: Fluent English + Bahasa Indonesian (knowledge of Thai is a plus)
- A strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools.
- Good communication skills.
- Adaptability, proactiveness, patience and empathy.
- High attention to detail and strong organizational skills.
- University degree.
- 3+ years of experience in a similar role (industry experience is strongly preferred)
