Key Job Accountabilities:
To develop the training action plans, facilitate the appropriate programs, as well as managing service excellence of frontline teams, in line with the strategic objectives of Brands and Divisions.
Plan, execute and evaluate training programs according to each Brands objectives
Propose and implement appropriate training tools to enhance employee performance
Incorporate relevant market trends and consumer insights into the training framework catering to regional specificities
Participate in designing training activities, exercises, and evaluation for consistent education solution delivery
Follow up on the training solutions with feedback and regular observations to improve training efficacy and efficiency
Evaluate frontline team and individual performance to provide coaching and advice for improvement
Proactively motivate and provide guidance for frontline teams on the field, as well as promoting collaboration
Work closely with all stakeholders and foster collaborative relationships to achieve expected goals
Consolidate, analyse, and report on key performance indicators of the ongoing training activities
Key Skills:
Embodies Brand Identity & Knows Selective Beauty Universe
Master brand identity and knows sense of purpose
Masters fundamental knowledge: products, categories, gestures, sales and service
Master competition, market, clients, and trends knowledge
Drives Business Through Service & Retail Education
Elaborates service & retail education plans aligned with business priorities
Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
Pilots & monitors Retail Education's Efficiency
Designs, Transmits & Empower
Designs appropriate learning solutions for Customer Experience
Delivers & transmits Education Contents
Provides personalized follow-up & coaching
Animates learning communities with passion
Elevates Customer Experience & Service Attitude
Fosters empathy
Knows customer profiles & transmits customer centricity
Continuously elevates services standards and POS execution according to brand specificities
Requirements:
Bachelors degree or above preferable in Business, Marketing or related discipline or equivalent professional certification
Minimum 5 years of experience, preferably in cosmetics and retail environment
Fluently in both English and Mandarin
Demonstrated strong communication and presentation skills to audiences of varying capacity is a must
Excellent organization, negotiation, influencing skills is a strong plus
Strong conceptual, analytical thinking, and problem-solving skills
Has the aptitude and capacity to motivate, coach and train staffs
Strong sense of aesthetic sensibility and creativity, preferably having an in-depth product and brand knowledge
Good understanding of FMCG or beauty industry
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