Who Are We
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.
What You Will Do:
The Quality Operations Specialist at HoYoverse is responsible for the quality and enhancement of UGC safety policy execution across our games and communities.
Policy Development: Improving UGC safety policies based on the feedback from policy enforcement to extend the risk coverage and improve policy executability
Quality Management: Measuring the performance of moderation teams and conducting root cause analysis to identify the quality issues through sampling, testing and analysis.
Training & Guidance: Utilizing various methods, including training and calibration exercises, to solve the quality issues identified and maintain the performance above standard
Risk Management: Monitoring escalated issues and identifying potential risks which may require improvements of safety strategy and policies
What We Are Looking For:
Education: Bachelor's degree required; background in linguistics is a plus.
Language Skills: Mastery in English and fluency in modern slangs; additional languages are a plus.
Experience: Preferred experience in content moderation or a related field, with an emphasis on policy development and quality assurance.
Skills: Strong problem-solving skills, attention to details, and familiarity with regional sensitivities.
Game Experience: A passion for gaming, especially within the Anime, Comics, and Games (ACG) culture, is highly desirable.
We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.
