UP $2.5K [Convertible!] 6 Month Contract Call Centre Assistant @Jurong East #HJCJ

Location :

Jurong East (island-wide pickup service)

Major holding company for distribution of pharmaceutical products

Working Hours :

5-day work week (Mon to Fri, 830am 530pm)

Salary :

$2.5K (Contract period)

After conversion: AL 21 days, MC 28 days + VBs

Core Responsibilities (Training given) :

Under healthcare business unit

Assist in handling client phone calls and order processing

Interview Workflow :

1) They will have a 30-40 mins video interview

2) If deemed suitable, a written assessment will be sent to the candidate (candidate needs to send back the written assessment within the next 30 mins)

Requirements :

• Have Call Centre/ Customer Service or order processing experience
• Minimum Nitec and above, do note that this is not a purely call centre assistant role but is more on order processing
• Handle sales orders, customer and client enquiries/complaints
• Provide high service levels to the respective customers and clients

General Responsibilities :

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [Confidential Information]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)