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Location: Near Eunos MRT
Working hours: Mon - Fri, 9am to 6pm
Completion bonus: 1 Month
Job Purpose:
You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre's high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
The Job:
. Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
. Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
. Ensure effective and timely follow-up as promised to customers.
. Alert management of issues and concerns that require escalation for complete resolution.
. Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
. Work closely with stakeholders on the service request requirements.
. Deliver service requests within stipulated service standards.
. Undertake projects or other responsibilities as assigned.
Our Requirements:
-Preferably A Levels or Diploma holder with relevant working experience.
-Good interpersonal and communication skills.
-Proficient in written and conversational English.
-Possess a pleasant and cheerful disposition.
-Meticulous and detailed-oriented.
Interested candidate please click APPLY to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
https://go.persolkelly.com/job/apply/4977
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd . RCB No. 200007268E . EA License No. 01C4394. Reg. R22108817 Lin JingYuan
Date Posted: 28/11/2024
Job ID: 101765607
