Key Responsibilities
- - Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
- - Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
- - Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
- - Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on How-to instructions
- - Perform lifecycle upgrades and projects as directed
- - Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
- - Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
- - Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
- - Provide appropriate visibility of costs related to service requests and comply to approval requirements
- - Assist the business with tablet and mobile device support to meet operational / business needs
Qualification:
- Min N/O level/Nitec/Diploma Holder
TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [Confidential Information]
Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)
