- Analyse process workflows and apply process improvement techniques
- Gather business requirements from process owners and map work processes for various functions/departments
- Conduct process assessments to identify suitable use cases for RPA or automation using technology or available tools
- Create process documentation i.e. scorecard, process definition, solution design and user document
- Design, test and implement solutions as per the delivery lifecycle
- Troubleshoot reported errors, identify root cause and provide timely resolution
- Identify best practices and continuous improvement in RPA solutions
- Conduct RPA, automation related training
Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
