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Job Summary
The Vendor Manager, assigned to one of Pinkerton's largest global clients, works within the Vendor Management Program (VPM) to support the client's Corporate Security department through the efficient oversight and optimization of key vendor relationships after the procurement process is complete. The Manager focuses on cultivating strong on-going vendor relationships and mitigating risks associated with vendor partnerships, while ensuring vendors meet or exceed performance expectations and contribute to the overall success of the business.
Essential Functions
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Build and nurture strong, long-term relationships with key vendors and the corresponding Corporate Security contract owners, serving as the primary support mechanism for both parties, relating to contractual, compliance, and performance matters.
- Act as a liaison between the business/client and vendors and ensure effective communication and conflict resolution.
- Partner with contract owners, finance, and procurement teams to ensure cost effective vendor relationships, though the identification and reporting of cost saving opportunities and process efficiencies.
- Identify potential risks associated with vendor relationships including supply chain disruptions, quality issues, and financial instability.
- Develop and implement risk mitigation strategies to safeguard the business against vendor-related disruptions.
- Stay informed about industry trends and regulatory changes that may impact vendor risk management.
- Support the development and implementation of vendor performance metrics and key performance indicators (KPIs) to assess the quality, timeliness, and cost-effectiveness of vendor deliverables.
- Coordinate monthly, quarterly, and annual business reviews and complete additional deep dive reviews with relevant vendors, as needed.
- Promote collaboration and mutual growth opportunities with vendors to strengthen partnerships.
- Monitor vendor performance regularly and proactively address any issues or deviations from agreed-upon standards.
- Collaborate with vendors to establish continuous improvement plans, setting targets for performance enhancement and ensure alignment with future objectives.
- Deliver regular vendor performance reports to internal stakeholders and management and collaborate with cross-functional teams to integrate vendor feedback and requirements into business processes.
- Maintain regular contact with key stakeholders, including contract owners, legal, procurement and business teams, and key vendor management teams.
- Prepare business reports and analysis for Corporate Security leadership and/or functional unit managers.
- Ensure vendors adhere to the terms and conditions of contracts, service level agreements (SLAs), and other agreements.
- Conduct periodic contract reviews to assess their relevance and effectiveness, making necessary adjustments.
- Manage contract renewals, renegotiations, and terminations as needed.
- Continuously review and improve processes and systems for managing the contingent workforce more efficiently and effectively and implement best practices to drive operational excellence.
- Support strategic Vendor Management Program projects and propose, scope, and manage projects related to the continuous improvement of vendor management practices, processes, and tools.
- Support other Corporate Security or customer-related projects, as a vendor management SME.
- All other duties, as assigned.
Education, Experience, And Certifications
Bachelor's degree with at least three years working within a regional or global corporate environment and seven years of procurement, supply-chain management, vendor management, and/or (client-side) account management. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies
- Understanding of contract terms and legal compliance.
- Able to identify individual strengths to build team engagement and cohesion.
- Effective negotiation skills.
- Able to analysis complex issues and recommend sound solutions.
- Attentive to detail and accuracy.
- Clear and concise written and verbal communication skills.
- Able to collaborate effectively with cross-functional teams and external vendors.
- Able to work independently and manage multiple projects simultaneously with competing priorities and deadlines.
- Project management skills.
- Self-motivated and initiative driven.
- Able to adapt within a fast-paced global environment.
- Computer skills; Microsoft Office and contract management software.
Working Conditions
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.
- Able to work flexible hours (including after-hours) to meet demands of globally dispersed team.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
