Analyzing Information: Lead the review and analysis of critical data, insights, and business intelligence to guide decision-making that ensures the success of the organization's strategic goals.
Elicitation: Facilitate discovery sessions, gathering comprehensive requirements by interviewing key stakeholders and cross-functional teams. Lead the analysis to define project scope, stakeholders, and business processes for optimal solutions.
Documentation of Requirements: Oversee the detailed documentation of inputs, actions, and outcomes across the team and departments, ensuring stakeholders have a transparent view of project progress and requirements.
Stakeholder Communication: Serve as the primary liaison between teams, departments, and stakeholders. Ensure consistent and clear verbal and nonverbal communication to align team activities with business objectives and desired outputs.
Strategic Planning & Solution Implementation: Develop, lead, and implement tailored solutions to meet the business's strategic goals, aligning project outcomes with stakeholder expectations.
Solution Testing and Validation: Lead the testing and validation of implemented solutions, ensuring they meet the identified requirements. Provide training materials and gather feedback to continuously refine the processes
Profile
Bachelor's degree in IT, Computer Science, or a related field.
5+ years of Salesforce Business Analyst experience.
Proven experience as a lead on enterprise-level Salesforce CRM implementations and technology projects.
Salesforce Certified Administrator or equivalent Salesforce cloud certifications (e.g., Sales, Service Cloud).
Expertise in business process engineering, specifically in sales, marketing, and customer support functions.
Strong experience in project management, including SOWs (Statements of Work), contract management, risk management, and staffing.
Exceptional communication and presentation skills, with an ability to influence executive leadership and facilitate high-level discussions.
