Key Responsibilities
Evaluate the efficiency and performance of collaboration tools used in the bank, such as CUCM, Unity, UCCX, Nice NTR, MS Teams and Webex.
Support in implementing new technologies to enhance efficiency and quality of SMBC collaboration tools, such as MS Teams Voice, Webex Calling, Cisco CUCM and Trading Phone Systems.
Identify and implement vulnerability fixes in Voice Systems and Unified Collaboration Tools and ensure that the voice systems are up to date and secure.
Troubleshoot and resolve voice-related issues and incidents and provide technical support to end-users and stakeholders.
Document and maintain voice system configurations, policies, procedures, and best practices.
Design and architect voice solutions that meet the business needs and objectives of the bank, and align with the voice engineering standards and best practices.
Ensure compliance with the financial services regulatory requirements, such as PCI-DSS, GDPR, MAS TRM, BNM RMiT and other relevant Technology Risk and Governance Guidelines in the region in relation to voice systems.
Qualifications
Expert knowledge of Microsoft Teams, Teams Voice, SBC, CUCM v11.5/14x, CUC, UCCX, and Nice Recording NTR / NTR - X.
Advanced knowledge of LAN/WAN connections and network protocols.
At least 3 years experience in MS Teams Direct Routing / Operator Connect, Teams Voice / SBC implementation or similar technologies.
Good to have knowledge of Cisco Webex, Cisco Cube / SBC, and IPC System.
Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
Certifications in Cisco, Microsoft, or other relevant technologies are preferred.
Excellent communication, collaboration, and problem-solving skills.
Ability to work independently and as part of a team.
Ability to work under pressure and meet deadlines.
