Voice Engineer

Job Title : Voice Engineer

Location : Singapore

Experience : 3 - 6 Years

Skills : CUCM, Unity, UCCX, Nice NTR, MS Teams and Webex.

Job Description :

Evaluate the efficiency and performance of collaboration tools used in the bank, such as CUCM, Unity, UCCX, Nice NTR, MS Teams and Webex.

Support in implementing new technologies to enhance efficiency and quality of SMBC collaboration tools, such as MS Teams Voice, Webex Calling, Cisco CUCM and Trading Phone Systems.

Identify and implement vulnerability fixes in Voice Systems and Unified Collaboration Tools and ensure that the voice systems are up to date and secure.

Troubleshoot and resolve voice-related issues and incidents and provide technical support to end-users and stakeholders.

Document and maintain voice system configurations, policies, procedures, and best practices.

Design and architect voice solutions that meet the business needs and objectives of the bank, and align with the voice engineering standards and best practices.

Ensure compliance with the financial services regulatory requirements, such as PCI-DSS, GDPR, MAS TRM, BNM RMiT and other relevant Technology Risk and Governance Guidelines in the region in relation to voice systems.