Voice infrastructure Engineer

RESPONSIBILITIES

• Manage post implementation support issues (fault call tickets)
• Participate in regular operations review meetings, including operational issues, tickets review etc.
• Conduct internal training as part of knowledge sharing.
• Provide Level 1/2 operations support for Voice and network infrastructure.
• Perform changes to the network in-line with the organization's Change Management processes.
• Ensure compliance to policies, processes, and standards, both internal and clients organization

REQUIREMENTS

• In-depth knowledge of Cisco Voice and Cisco Telepresence technologies and H323, SIP, MGCP, Q931 signalling protocols.
• Strong Knowledge of voice recording (NICE/ Verint), Contact Center, network routing &switching technologies, and protocols.
• Willing to work in extended hours and on duty.
• Analytical and possess good troubleshooting skills.
• Willing to work hard and eager to learn about new technologies.
• Polite and able to communicate well to the clients, client oriented.
• Hands on experience in the following products will be highly advantageous:
• Cisco routing/switching products (mandatory)
• Cisco CUCM, CUC, CUCS, UCCX (mandatory)
• Cisco Contact Center Enterprise
• Genesys Contact Center
• Cisco Remote Expert
• Cisco gateway and gatekeeper
• Cisco Unified Border Element
• Cisco Telepresence
• Cisco UCS
• Cisco PCCE