Volunteer Manager

Job Descriptions & Requirements:

This position reports to the Executive Director and interfaces with volunteers, stakeholders, and beneficiaries. Calvary Community Care (C3) is committed to an employee-orientated, high-performance culture that emphasises empowerment, quality and continuous improvement.

Scope of work:

1.Volunteer Management

The Volunteer Manager develops volunteer management strategies and evaluates existing volunteer management practices. He/she is expected to lead the implementation of NCSS's Volunteer Management Framework across C3's various volunteer driven programmes, ensuring that processes are streamlined and strategic at an organisational level.

Tasks

. Develop volunteer management policies and processes including risk mitigation measures and a volunteer continuity plan for sustainability

. Identify new volunteer opportunities and maintain effective collaborations with volunteer partners such as community stakeholders and government agencies.

. Manage volunteer communication channels to communicate opportunities effectively

. Recruit, conduct background checks, train, supervise and evaluate / screen volunteers propose and plan volunteer training programmes when gaps are identified

. Design and conceptualize engagement and retention strategies and processes

. Maintain database of volunteers, tracking their progress and engagement beyond scheduling and rostering.

. Plan and execute volunteer recognition activities to recognize contributions including forecasting and budgeting

. Develop and implement strategies to promote the skills-based volunteering and establish long-term partnerships with corporates (Corporate Social Responsibility)

. Work closely and coordinate with colleagues to ensure smooth volunteer recruitment and deployment engage, support and train staff to ensure a volunteer friendly culture.

. Leverage IT solutions to track volunteering hours and create data analytical reports and impact management

2.Other Responsibilities

. Contribute to the strategic direction of Calvary Community Care, including but not limited to, providing perspectives with respect to the potential and sustainability of volunteer management

. Undertake any other duties assigned by the ED

Competencies

Must Have Competencies (Up to 5):

• Partnership Management - Level 4/5
• Stakeholder Engagement and Management - Level 4/5
• Volunteer Recruitment - Level 4/5
• Volunteer Retention and Engagement - Level 4/5
• Events Planning and Project Management - Level 4/5

Good to Have Competencies (Up to 5):

• Public Relations Management
• Human Resource Practices Implementation

Critical Core Skills:

• Communication & Interpersonal Skills - Intermediate
• Collaboration - Intermediate
• Decision Making - Intermediate
• Problem Solving - Intermediate
• Sense Making - Intermediate