Waiter/Waitress (Japanese Restaurant)

Job Descriptions

• Greet and serve customers, guide customers to their tables
• Present menus, efficiently take customer orders including any special requests
• Offer menu, wine recommendations upon request
• Provide information when asked (e.g. ingredients, portions or potential food allergies)
• Ensure orders are correct and delivered promptly
• Effectively communicate with Kitchen staff on order details
• Input order into POS system
• Check dishes and kitchen ware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a cleanliness and tidiness at the dining area
• Maintain the table setting by clearing courses as completed, replacing utensils and cutlery, refreshing water glasses
• Check and process cash and credit card payments
• Handle customer complaints in a polite and professional manner
• Discuss with Kitchen staff and review daily specials, changes on the menu and requests made for reservations
• Maintain up-to-date working knowledge of menu items and daily specials
• To work independently and be a team player
• Comply with safety, health and hygiene policies and procedures
• To carry our ad-hoc duties as assigned
• To always strive towards best customer satisfaction ensuring customers are satisfied with their food order, Beverages and service
• Other ad-hoc duties as assigned

Job Requirements

• Minimum of 2 year of experience in a similar role, preferably in a restaurant or hotel environment
• Strong customer service skills with a friendly and positive attitude
• Excellent communication skills, both verbal and written
• Ability to work efficiently under pressure and in a fast-paced setting
• Knowledge of POS systems and basic cash handling
• Familiarity with food safety, health, and hygiene standards
• Ability to work independently as well as part of a team
• Flexible with work schedule, able to work on weekends, public holidays, and rotating shifts
• Attention to detail and commitment to maintaining a clean, organized workspace
• Basic knowledge of food and beverage pairings, with willingness to learn and stay updated

Benefits

• 7 day AL.
• 14 day medical.
• 2 meals provided

Working Hours

• 5.5 days is 49.5 hours
• 1030 - 3pm and 6 - 1030pm
• Lunch is before 12pm (paid)
• Dinner is between 5-6pm break time.