Warehouse CS Lead

Responsibilities:

• Manage and Maintains customers inventories, report and investigate damaged or missing inventory
• Handle customers enquiries. Document, investigate and resolve all customer concerns in a timely fashion
• Prepare reports for customers or audit and any ad-hoc reports required
• Process customers sales orders and warehouse receipts
• Prepare documentations for shipments
• Coordinate with warehouse on customers shipment/packing requirements
• Liaise with forwarders/truckers on shipment bookings and collections
• Update logs and documentation for processes
• Assist in inventories stock take and cycle count.
• Manage all warehouse Billing to be submit on time to the Billing team
• Manage manpower allocation and annual leave arrangement
• Maintains storage area by organizing floor space and reporting monthly usage of location.
• Maintain warehouse supplies and arrange equipment for repair if needed
• Ensure workspace is free of debris and remove safety hazards from the area
• Pursue continuous improvement initiatives to drive increased productivity and service levels.
• Perform safety training for staffs

Requirements:

• Possess a Degree or Diploma qualification with 2 years of experience in the logistics industry
• Display ability to work on issues independently and drive improvement initiatives
• Exceptional customer service skills
• Excellent communication and problem solving skills
• Ability to perform root cause analysis on more complex and less mature processes and services
• High proficiency in Microsoft Excel and basic data management/manipulation