Windows Server Administrator

Key Responsibilities:

1. Incident Management

• Monitor and manage new incidents in the IT Service Management (ITSM) system.
• Troubleshoot and resolve system-related issues effectively.
• Timely follow-up and closure of incidents.
• Update incident statuses in the ITSM system.

2. Service Request Fulfillment

• Monitor new service requests (SRs) and manage assigned SRs.
• Configure and set up new systems.
• Perform OS and application hardening.
• Ensure timely follow-up and closure of SRs.
• Update SR statuses in the ITSM system and inform the Asset Management team about issued/returned assets.

3. Monthly Patching

• Apply monthly patches to systems.
• Conduct testing after patch application to ensure system stability.

4. 24x7 Standby Support

• Provide 24x7 on-call support.
• Visit onsite as required to resolve critical issues.

5. Daily Health Checks and Vendor Coordination

• Conduct and document daily health checks, submitting comprehensive reports.
• Escort vendors onsite when required to perform their services.

6. Additional Tasks

• Execute tasks typically expected of a System Engineer.

Qualifications and Experience:

Minimum Requirements:

• Experience:At least 3 years of experience in Microsoft Server administration.
• Certification:Microsoft Certified Solutions Associate (MCSA).

Skills and Proficiency:

• Expertise in managing Windows Server environments.
• Strong troubleshooting skills to resolve technical issues effectively.
• Familiarity with IT Service Management (ITSM) systems for tracking and updating incidents/service requests.
• Understanding of system patching and testing protocols.
• Ability to perform system hardening to enhance security.