Overview
The Wintel Engineer is responsible for providing SME support, which includes planning, installation
and administration of Workplace Management. The responsibilities incorporate administration of
Workplace environment creating and updating company images development of task sequences for
OS deployments reviewing procedures of daily operations and implementing new procedures to
improve efficiency and adhering to best practices.
Duties & Responsibilities
- Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes.
- Plan, implement and support Patch Management and Software Distribution services.
- Design, implement, and maintain AWS or Azure infrastructure and services, ensuring scalability, security, and high availability of applications.
- Deploy, configure, and manage AWS or Azure services such as EC2 instances, VPC, S3, RDS, Lambda, IAM, Azure App Services, Azure SQL Database, Azure Functions, etc.
- Collaborate with development teams to architect and deploy cloud-native applications.
- Implement and maintain automation and infrastructure-as-code (IaC) using tools like CloudFormation or Terraform.
- Troubleshoot and resolve issues related to AWS or Azure infrastructure, applications, and connectivity.
- Implement backup and disaster recovery strategies for AWS or Azure resources.
- Provide administration of back-end infrastructure services with focus on PC Imaging.
- Support desktop and server related escalations pertaining to Workplace Management tools issues.
- Perform Quality Assurance testing for changes to endpoint devices.
- Contribute to the streamlining of daily operational processes, such as automations.
- Ensure smooth running of daily operations.
- Update and maintain proper documentation and reports.
- Any other ad-hoc duties as required or assigned
Requirements
- Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System.
- At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HCLBig Fix, MS SCCM, Citrix VDI, Nexthink & etc).
- Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices.
- Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage.
- In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology.
- In-depth knowledge of AWS, Azure services and architecture.
- Familiarity with infrastructure-as-code tools like CloudFormation or Terraform.
- Strong understanding of networking concepts and security best practices in AWS, Azure.
- Experience with CI/CD pipelines and version control systems (e.g., Git).
- Scripting skills in Python, Shell, or other relevant languages.
- AWS, Azure certifications like AWS Certified Solutions Architect, AWS Certified Developer, Azure Administrator, Azure Solutions Architect are a plus.
- Strong analysis and design background with sound documentation experience.
- Proficient in troubleshooting skills.
- Effective communication skills.
- Self-driven and ability to work independently.
- Ability to work in a heterogeneous environment.
