Work Dynamics - Integrated Facilities Management
Client: Global Bank
Reporting to
Workplace Experience Manager
Overall Role
- Support the employee experience by providing hospitable and warm customer service
- Assist Facilities Management in the delivery of soft services
- To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset and vendor management
- Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members
- Be the voice of the customer by listening and providing for their requests
- Be a supporter of change and spokesperson for the office move
Duties & Responsibilities
- Need to be culturally sensitive and perform work ethically and with integrity
- Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
- Responds to requests for information, service, and assistance in a timely manner
- To handle enquiries on all matters related Corporate card, Name card, Self inking Stamp requests for the Users
- Order of offices supplies and book meeting room for team meeting
- Send out broadcast material to client group communication team for them to send out to the whole bank
- Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirement
- Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
- Assist in Helpdesk by answering call and ensure all calls are log into Corrigo and ensure tickets are being followed up by the relevant team
- Upkeep and update the list of vendors and contacts monthly
- Assist in collation for all team monthly report
- Handle MOM with JLL & vendor
- Assist with any other duties as assigned by the reporting Manager for any operational or business needs
- Handle Vendor invoices that include coding, tracking the payment
- Respond to fix me stickers and close the feedback loop
- Assist users in all related to PRIS system that include retrieval and collection of boxes, global change of department codes, update thick client, BBS request for new PRIS access and renewal of access.
- Assist users in all Corporate credit card related issues that include retrieval of spend history, delinquency report, increase credit, application, lost or replacement of credit card
Key Competencies
- Able to multitask and resolve multiple requests simultaneously
- Adequate interpersonal skills to manage diverse range of service providers and Client representatives
- Good people skills and ability to interact with a wide range of client users and demands
- PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
- Demonstrated experience with continuous improvement initiative
- Good communicator, confident, friendly, engaging
- Able to relate to different stakeholders of the organisation
- Customer first mind set
Key Measurables (KPIs)
- Workplace Pride
- Workplace Productivity
- Employment Agreement
- Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client
Behavioural Competencies
LEADERSHIP
- Work towards objectives unsupervised
- Be willing to assist and mentor colleagues
PERSONAL EFFECTIVENESS
- Contributes via regular feedback, to the overall performance of the delivery team
- Set targets for self to achieve maximum team performance
DECISION MAKING
- Be able to make difficult decisions and resolve problems or improve operations
- Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client
RELATIONSHIP BUILDING
- Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients
- Gain respect from the team and clients
COMMUNICATION
- Listens effectively and communicate through actions and example. Has good written and oral communication skills
