Support the employee experience by providing hospitable and warm customer service
Assist Facilities Management in the delivery of soft services
To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
Be the voice of the users by listening and providing for their requests
Be a supporter of change and spokesperson for agile workplace concepts
Duties & Responsibilities
Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.
Primarily responsible for all AMEX, PRIS request.
Support fellow Workplace Ambassadors in implementing initiatives to enhance the user's workplace experience.
Need to be culturally sensitive and perform work ethically and with integrity.
Good knowledge of the surrounding amenities. ie: location of the ATM, restaurant, direction to the train station, etc.
Responds to requests for information, service, and assistance in a timely manner.
Order of offices supplies and book meeting room for team meeting
Send out broadcast material to client corporate communications team for them to send out to the whole bank
Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements
Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams
Upkeep and update the list of vendors and contacts monthly
Assist in collation for all team monthly reporting
Handle MOM with JLL & client vendors
Assist with any other duties as assigned by the reporting Manager for any operational or business needs
Handle Vendor invoices that include coding, tracking the payment
Respond to fix me stickers and close the feedback loop
Key Competencies
Able to multitask and resolve multiple requests simultaneously
Adequate interpersonal skills to manage diverse range of service providers and Client representatives
Good people skills and ability to interact with a wide range of client users and demands
PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
Demonstrated experience with continuous improvement initiative
Good communicator, confident, friendly, engaging
Able to relate to different stakeholders of the organisation
Customer first mind set
Key Measurables
(KPIs)
Workplace Pride
Workplace Productivity
Employment Agreement
Compliance with the Service Level Agreement established between Jones Lang LaSalle and client.
Behavioural Competencies
LEADERSHIP
Work towards objectives unsupervised
Be willing to assist and mentor colleagues
Taking ownership of any workspace-related issues on floor(s) allocated
PERSONAL EFFECTIVENESS
Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, caf, etc)
Contributes via regular feedback, to the overall performance of the delivery team
DECISION MAKING
Be able to make difficult decisions and resolve problems or improve operations.
Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle
RELATIONSHIP BUILDING
Promote open, constructive, and collaborative relations with team members and clients.
Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.
COMMUNICATION
Listens effectively and communicate through actions and example. Has good written and oral communication skills
