Responsibilities- Operational excellence [Safety and Efficiency]: Own smooth running of the site and parking areas (where applicable), including daily walkthroughs to ensure the office meets Operational Excellence standards and the needs of customers and visitors. Continually monitor security, and safety of the site and take immediate action when risks are identified to the site or to employees. Action customer tickets in good time, ensuring there are no dead ends and that the customer is communicated with immediately in line with our service commitment (SLA).
Delighting the customer [Courtesy & Efficiency]:
Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located in the reception area throughout most of the day. Anticipate customer and guest needs before they arise using relevant information collected about them to enhance and personalize their experience. Plan and deliver the CRE Events and partner with employee groups and business functions on their events in line with policy and guidance. Use event collateral to promote events, such as posters and emails and share event images on the site's Viva Exchange group and the CRE Event libraryInspiring our people [Community]:
Be the primary point of contact for customers and act as the face of CRE, providing support, knowledge, care and fun. Show interest and get to know customers individually and by name as part of creating a sense of community and connection in the office.Partnering with the business [Efficiency & Community]: Partner with site leaders, EAs and employee groups on on-site events such as Exec visits, partner events, all hands and other occasions to ensure quality and consistency of experience from budget management and planning, to execution. Be an advocate and ambassador for CRE and CRE services, ensuring the business understands the scope of what we deliver for Equinix.
Job Type: Full-time
Schedule:
Work Location: In person
