The E-Commerce Executive role mainly responsible to support e-commerce operations by managing thumbnail and banner uploads, maintaining, and updating product listings, and delivering exceptional customer service.
Key Responsibilities:
1. Account Management
- Facilitate the setup and operational effectiveness of channel management, particularly with key platforms like Lazada, Shopee and Tik Tok.
- Prepare monthly campaign on the key platforms (ie. Bundle Deals, Discount Promotion, Livestream Flash Sales, Campaign Templates).
- Manage and coordinate logistics operations with third-party warehouses to ensure seamless inventory management and order fulfilment for e-commerce activities.
- Contribute to the development and execution of sales and marketing strategies aimed at achieving revenue targets through channel partnerships and marketplaces.
- Foster relationships with e-commerce partners to understand category and brand performance, providing strategic insights to drive business objectives.
- Ensure timely and professional responses to customer inquiries across all online platforms, maintaining a high standard of customer experience.
- Collaborate on enhancing business processes, customer service practices, and implementing innovative techniques for continuous improvement.
2. Online Content Management
- Ensure the accuracy and optimization of product images, as well as compelling product titles and descriptions for SKUs and campaigns.
- Identify and execute content strategies to enhance product information and customer engagement.
- Oversee end-to-end e-commerce performance metrics including sales, pricing, listing content optimization, visibility, traffic generation, order management, and after-sales service.
- Provide support to senior management on various ad hoc projects and responsibilities.
- Formulate and execute digital marketing demand-generation initiatives, including but not limited to on-site activity, social media, display, eDM, SEO, and SEM.
Requirements:
- Degree/Diploma in Sales/Marketing, Business Management, or related fields.
- Fresh Graduates are welcome to apply and experience in an e-commerce will be an advantage for this role.
- Outgoing personality and willing to go on livestream and work closely with the team on content creation.
- Strong analytical skills combined with a creative, out-of-the-box thinking approach.
- Good teamwork, collaboration, networking skills.
- Communication skills and Initiative to learn and add value.
