The Employee Engagement Partner is critical in ensuring we continue to keep employees and vendor employees engaged across all three sites: Singapore, Philippines, and Malaysia. This role involves planning, organizing, and implementing a variety of programs and activities designed to foster a positive and productive work environment. This team has led the Customer Operations Division (COps) to achieve year on year highest Employee Engagement results across StarHub.
Responsibilities
Project manage the successful delivery of a range of employee engagement activities, by taking ownership, ensuring everything runs smoothly, and ironing out potential setbacks.
Collaborate with internal and external stakeholders to plan and organize events, townhalls, and team-building activities to boost employee morale and collaboration.
Develop exciting employee communications, through multiple channels (emails, Workplace, newsletters)
Source for and negotiate with vendors/sponsors for merchandise that can help boost employee morale.
Manages the administrative work, reports and presentations for Division Management, highlighting successes and areas for improvement.
Conduct post-event and activities evaluations and analyze feedback to improve future events.
Encourage continuous learning and growth by developing online contents with business objectives.
Design and implement gamification elements in engagement programs to increase participation and motivation.
Create and manage rewards and recognition systems, leaderboard, and achievement certifications to recognize employee contributions and recognition program.
Monitor and analyze the effectiveness of gamification strategies, making adjustments as necessary to optimize engagement.
Promote a positive workplace culture by advocating for company values, diversity, inclusion, and employee well-being.
Conduct regular surveys, focus groups, and feedback sessions to gauge employee satisfaction and identify areas for improvement.
Serve as a liaison between management and employees to ensure effective communication and address concerns.
Analyze survey results and feedback to develop action plans for enhancing employee engagement.
Qualifications
Diploma or Degree in any discipline, Business Administration or a related field (preferred).
At least 3 years of Employee Engagement, Event Management, Communications, Digital Marketing or Project Coordination experience.
Enjoy working in a small team, with lots of stakeholders (an entire division), who are also working in a hybrid way!
Project Coordination whiz you have strong project management skills, you can juggle lots of things, while ensuring the timelines are met and the details arent missed. You understand that all roles have admin & you enjoy finding a better and/or faster way of doing it.
Enjoy building relationships and engaging with people, you are happy to reach out to stakeholders (virtually & in-person) to keep things moving and are self-motivated to achieve the goal and deliver a high level of service at the same time.
An excellent command of both spoken and written English.
Embrace new technology were going digital, help us get there.
Flexibility to adapt to changing priorities and manage multiple projects simultaneously.
Proficiency in interactive software and tools, as well as MS Office Suite.
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