Marketing / Manager

Overview:

The Marketing, Sales, and Server Executive is a dynamic role that combines responsibilities in customer service, marketing, and sales to enhance the overall guest experience and drive the restaurant's growth. This position is ideal for a hospitality professional who enjoys interacting with guests while also contributing creatively to marketing and sales efforts. The ideal candidate is a proactive, customer-focused individual with a flair for social media, event promotion, and relationship building.

Key Responsibilities:

1. Server Responsibilities:

. Provide exceptional service to guests by greeting, seating, taking orders, and delivering food and drinks in a friendly and efficient manner.

. Build relationships with guests to ensure a memorable experience that encourages repeat visits.

. Maintain cleanliness and organization in the dining area and ensure all service standards are met.

. Handle guest inquiries and resolve any service issues promptly to ensure customer satisfaction.

2. Marketing Strategy & Execution:

. Develop and implement marketing strategies that boost the restaurant's visibility and attract target customers.

. Manage the restaurant's social media platforms, including creating engaging content, responding to customer inquiries, and monitoring online reviews.

. Assist in planning and executing marketing campaigns, such as digital advertising, email newsletters, and influencer partnerships.

. Design and distribute promotional materials, including flyers, social media posts, and email campaigns, to increase customer engagement.

3. Sales & Customer Relationship Management:

. Identify and engage with potential clients, local businesses, and event planners to promote the restaurant's offerings, such as catering services and private events.

. Build and maintain relationships with loyal customers to drive repeat business.

. Coordinate with the restaurant team to deliver an outstanding guest experience during special events, seasonal promotions, and community events.

. Actively participate in upselling menu items and promoting special offers to boost sales.

4. Brand Development & Promotion:

. Uphold the restaurant's brand identity and ensure consistent messaging and aesthetics across all marketing channels.

. Conduct market research to stay updated on industry trends, competitor activities, and customer preferences.

. Seek opportunities for collaborations, partnerships, and sponsorships to expand the restaurant's brand reach within the community.

. Support the creation and maintenance of a welcoming and visually appealing dining environment that reflects the brand's image.

5. Analytics & Reporting:

. Track and report on key metrics related to sales performance, customer satisfaction, and marketing campaign results.

. Use data to understand customer behavior, optimize campaigns, and identify growth opportunities for the restaurant.

. Gather and act on customer feedback to improve service quality and guest experience.