Partner Success Manager

What You'll Do

As a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:

• Enabling key Partners to drive the adoption of Cisco Software through available programs, including the Lifecycle Adoption Program (LCA).
• Supporting partners in delivering Success Programs and initiatives with their customers and providing feedback to optimize these programs.
• Facilitating workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.
• Acting as a liaison between Partners and Cisco's CX product teams, providing feedback to inform product development and enhancements.
• Monitoring and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.

Who You'll Work With

You will collaborate with Partners and CSS Teams to drive software adoption. Additionally, you will work with Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).

Who You Are

You are dynamic and strategic, with a strong focus on enabling partners to drive customer adoption of solutions and maximize their success. You excel at helping partners connect Cisco software to agreed-upon success measures and effectively remove adoption barriers. Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled. You are a coach and mentor, working closely with partners to build their Customer Success best practices. Your collaborative approach ensures that partners are well-equipped to drive the renewal and growth of Cisco's software business. Your ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.

Why Cisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair Don't care. Tattoos Show off your ink. Like polka dots That's cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us! #WeAreCisco