Warehouse Key Account Manager (E-Commerce - Singapore)

Job Brief

We are looking for a proactive and highly ambitious Warehouse Key Account Manager who will handle our client accounts. You will build and maintain a strong relationship with clients, be the lead point of contact for all key client matters, anticipate the client's needs, ensure targets for the client are met, and help the client to succeed. As Warehouse Key Account Manager, your responsibilities also include overseeing client accounts, executing campaign plans, maintaining reports, and monitoring solution strategies.

• Key Responsibilities:

Ensure communication flows appropriately between the various stakeholders to complete required operational activities (e.g., inbound scheduling, VAS, etc.).

• Daily joint planning with the operation head or Warehouse Partners PIC.

Monthly KPI reporting for internal and external purposes.

• Generate ad-hoc reports for internal and external purposes.

Lead campaign planning with the operations head or Warehouse Partners PIC.

• Inventory activities (plan and lead stock take, ad-hoc checks, write-offs, damages).

Attain vendor quotes for non-standard activities (e.g., destruction with certificate).

• Sort general issues (e.g., inventory, order, delivery, etc.).

Lead customer calls and prepare required slides and reports required.

• Plan and lead warehouse customer tours.

Perform manual billing.

• Liaise with other departments in the company to resolve issues.

Process ad-hoc marketing and urgent orders.

• Product photo taking upon clients request.

Ensure extraordinary expenses are appropriate and go through a proper approval process.

• Ensure costs are billed correctly and match the efforts required.

General support to the customers to ensure service levels are met.

• Ad-hoc project support and tasks as assigned by superior.

• Requirements:

Experience in account management, retail procurement, or project management in the fields of e-commerce advertising will be an added advantage.

• Experience with online marketing/ merchandising and or campaign planning is a plus.

Bachelors degree in E-Commerce/ Business Administration Management/ Marketing/ Finance is preferred.

• Fluent and proficient in English language, Mandarin will be an added advantage.

Minimum 2 - 4 years experience in e-Commerce Compulsory criteria in eCommerce knowledge.

Job Type: Full-time

Pay: $3,

• 00 - $4,500.00 per month
  
  Benefits:
• Free parking

Health insurance

• Parental leave

Professional development

• Work from home

Ability to commute/relocate:

• Puchong: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Preferred)

Experience:

* Key Account Support: 1 year (Required)